What we do

Om Connect mission is to provide high-end call center customer services through our Contact Center. Our Inbound and Outbound Call Center in India are in a unique position to provide our clients with the best e-CRM call center services round the globe by utilizing one to one experience across every point of the customer relationship lifecycle. Our Inbound Call Center Services include direct marketing, telesales, customer services, surveys, etc. Our call Centers in India provide solutions to our International Clients wherever they have their customers. Our Call Centers seek ways to improve inbound service quality while reducing costs for our clients through disciplined management techniques such as regular monitoring and measurement of agent’s performance.

Our Process Cycle

Om Connect is that customer service call center that aims to become your strategic partner by improvising our call center inbound services to support our global service commitments. Our technical platform or the customer service call center has been designed and supported by HCL, a leader in development of Customer Relationship Application. Our close relationship with the leader makes Om Connect an efficient outbound and inbound call center and a business partner that can help you to know and manage your customers in the most efficient, productive and friendly way.